At Power Equipment, we are focusing on solutions to solve our customers business problems and make them more profitable. Parts availability is an extremely important issue, especially when the needed part is due to an unscheduled machine failure. Nothing is more frustrating than to have a machine break down on the job. We recognize what this situation means, and that is why we have strengthened our parts commitment to our customers.
Power stocks a multi-million dollar parts inventory, housed in our six branch warehouses, across Tennessee and Mississippi. We recognize that having the right part at the right time is extremely important to our customers. However, we also realize that no matter how much inventory we stock, there are going to be times when the part our customer needs is not on our shelf. For that reason, Power and Komatsu have teamed up to provide the parts you need when you want them.
Nightly, our Parts Express trucks pick up emergency and out-of-stock parts from the Komatsu Master Parts Distribution Center in Ripley, Tennessee. These parts are then distributed to the appropriate branch locations overnight along with parts to support all of our product being transferred within our branch system.
Therefore, if our customers' parts orders are in before 4:00 PM EST, we will have those parts available by the following day. This assures minimum downtime when those emergency situations occur.
We also have the Komatsu factory in Chattanooga to call upon when we need them. This enables us to provide what we think is the best parts backup of any dealer in Tennessee. Our commitment to providing product support and superior customer service has earned us the elite status of Komatsu's Premier Partner.
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